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RPA In IT Management

RPA in
IT Management & Operations

RPA USAGE APPLICATIONS IN IT PROCESS MANAGEMENT

Automating IT operations with RPA helps you improve process quality and effectiveness, increase IT staff productivity, shorten service delivery time, decrease operational costs and systematic failure rates, and, most importantly, improve operational efficiency.

  • Backup, Recovery, and Patch Management
  • User Management
  • Monitoring User Experience
  • Resetting Passwords
  • Sending User Notifications
  • Software Installations
  • Incident Management
  • Network Support

Backup, Recovery and Patch Management

They need user interaction for each step and employees who perform this task manually should be very careful during this process. Therefore, automating these processes with the help of RPA can take this stress off your employees’ shoulders and enable your employees to work more efficiently

User Management

For end-to-end user management such as creating an account, creating an e-mail address, etc., It is important to locate the robots in the IT department for handling tasks and making benefits from the HR department as well.

Ressetting Passwords

There can be many requests related to password resets which are also repeatable tasks, they have a classic, manual and persistent structure, and few exceptions. Consequently, the process is a primary candidate for automation. All that’s needed is to provide software robots with specific templates (request, acknowledgment, etc.), and with access to the IT service management (ITSM) tool for active directory activities.The next step is to let the robots deal with the second category of non-emergencies. By logging into the apps, robots can quickly change the password, send a new one to the user, and update the request status to “resolved”.

And More…

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