RPA in Logistics and Transportation

RPA in Logictics and Transportation

  • Shipment scheduling and
    tracking
  • Invoice processing and
    credit collections
  • Order and inventory
  • Speed Invoicing
    processing
  • Capturing, researching and
    closing out loads
  • Communication

Shipment scheduling and tracking

Initial pick-up requests, or checking and reporting shipment status between internal systems and portals are rule based, low exception and high volume tasks in logistics. This is to say that the subprocesses of shipping look like they “were made for software robots”.Bots’ capacity for data management can be put to good use for extraction of shipment details from incoming emails, or for logging jobs in scheduling systems. The perfectly accurate provision of pick-up times in customer or carrier portals can considerably increase customers’ satisfaction with your services.

Invoice processing and credit collections

Software robots are the right choice to carry out this process because of their integrative capacity which can streamline the workflow. End-to end automation of order-to-cash processes for many (read, hundreds) large third party logistics (3PL) carriers is achievable since bots can integrate with the commercial transportation of goods.RPA thus helps to surmount a major challenge for logistics companies, namely, getting paid in due time after fulfilling a job.

Order and inventory processing

This is the nightmare of manual work, due to the large amount of data entry that must be performed to process shipping and invoicing information. But this is also the reason why it is such a relevant robotic process automation use case in transportation and logistics. Bots can automatically pick up shipments’ PRO numbers from the carrier’s website. Afterwards, tracking information and invoice amount is a piece of cake. A CSR is asked for guidance only if irregularities occur, and this is not too often, thereby reducing human intervention to a minimum.

Speed Invoicing

 If you pass this process on to bots, you remove from your employees’ shoulders burdensome and error-prone tasks such as re-keying, cutting-and-pasting, and manually attaching data (e.g., shipping data) to invoices. The whole process, from shipping data extraction to updating customer portals, becomes a matter of seconds, not of days (as is the case with manual invoicing).

Capturing, researching and closing out loads

Working with third party carriers and suppliers, e.g., using couriers for less-than-load (LTL) shipments, is certainly an advancement towards expanding your business, but it comes with a cost: the need to track multiple systems. This cost is minimised by use of software robots, which can automatically scan the carrier’s website and capture PRO numbers, or invoice amounts, and subsequently close out loads in no time.

Communication

Effective communication with customers via email is a sine qua non condition for competitive logistics businesses that aim to reinforce customers’ loyalty. RPA can help by automatically sending notifications through the system to let customers know when an order is processed, shipped, or delayed.

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